A very elemental objective for every business is (or should be) increasing customer/user satisfaction while also decreasing costs. But this simple idea is not necessarily simple to achieve. If it were, more companies would be profitable and stay in business. For organizations whose products or outputs are the results of repetitive processes, implementing the Six Sigma method can mean the difference between barely making your margins and being hugely profitable, between failure and success. Simply put, Six Sigma is a method for deploying chronologically-linked rational and statistical tools in order to bring about targeted improvement of repetitive processes in production and service. Read on for more information and 8 Tips to help your organization get started on its process improvement journey.What are the processes in your organization?
Each value of a company is created in a process. An input (e.g. an order, ingredients) is transformed into an output (e.g. a cookie) by activities. The activities are guided by methods (e.g. a recipe, hygiene standards) and executed by resources (e.g. a chef, scale, oven). Every process follows this structure.
Within your organization’s processes, what problems can be solved?
Six Sigma projects start with a specific problem of the output. If the cookies taste bad, have too many calories or too much weight (quality problem), are delivered too late, the quantity is not sufficient (availability problem) or the energy consumption and the working hours are too high (consumption problem), then these problems (Y) provide anchor points for a Six Sigma project.
Every form we fill out, every answer we give, every decision we make and every preliminary product we create is an output. If at least 30 outputs are created per month, then the process is suitable for Six Sigma. With that benchmark in mind, you can even apply Six Sigma activities you perform daily in your personal life, like brushing your teeth. The best-practice has, in fact, been defined for this process in order to achieve optimum output. And everyone knows the problems and costs that can result from bad dental hygiene!
Six Sigma certification holders of all levels are stakeholders in improving the quality and efficiency of operations in their organizations, with Yellow and Green Belts contributing more at the tactical and project management levels and Black Belts and Master Black Belts driving improvement from the strategic and leadership perspectives. Regardless, Six Sigma projects typically follow the same process:
Given the significant financial benefits to organizations implementing Six Sigma certification projects, it’s not surprising that an increasing number of companies are developing these skill sets and expertise among their workforces.
Eight Tips for Getting Started with Six Sigma
Learn more about how you can implement Six Sigma and Lean to improve your processes and bottom line.
Dr. Reiner Hutwelker, Six Sigma Master Black Belt, formerly Siemens Management Consulting, today consultant, trainer and coach for process improvements by Six Sigma and Lean with more than 25 years of experience in production and services, Senior Lecturer at TU Munich.
Topics: Corporate Learning
© 2012–2018 edX Inc.
EdX, Open edX, and MicroMasters are registered trademarks of edX Inc. | 粤ICP备17044299号-2